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FAQ
Frequently asked questions
General
Setting up FAQs
If the prize you receive does not fit, differs slightly in color from the photo, or simply is not to your personal preference, it cannot be returned, exchanged, or swapped for another item. Once delivered, the prize becomes your property, and you may handle it however you choose—whether that means donating it, selling it through an online marketplace, or giving it as a gift. However, we will not accept the prize back under any circumstances.
If you do not receive your prize, we will not replace it, resend it, or provide any form of compensation. Once a prize has been shipped, our responsibility ends. A tracking number will be provided so you can monitor the shipment directly with the carrier. If the prize is lost, stolen, misdelivered, delayed, or otherwise fails to arrive for any reason outside our control, the loss is solely between you and the shipping carrier. Additionally, if the prize arrives damaged, defective, or altered during transit, we are not liable for repair, replacement, or reimbursement. All shipping risks—including loss, theft, and damage—are assumed by the recipient upon shipment.
You may receive notifications from us by email and/or SMS text message. Standard messaging, data, or carrier fees may apply, and any costs associated with receiving SMS messages are solely your responsibility. Once a prize‑notification message has been sent, you will have 10 days to acknowledge the notification and confirm acceptance of the prize. Failure to confirm within this 10‑day window will result in automatic forfeiture of the prize, with no extensions, exceptions, or reinstatements. It is your responsibility to monitor your email and mobile device for notifications and ensure that your contact information remains accurate and up to date.
Yes. All members may enter any contest, regardless of gender. If a prize is traditionally marketed toward women—or toward men—that has no impact on eligibility. You are welcome to enter any contest that interests you. We do not judge personal preferences, and we do not restrict contests based on gender or how a prize is typically used.
We will not offer prizes that could reasonably be considered weapons in normal use, whether intended for self‑defense or otherwise. We also do not offer any prizes that are illegal within the United States, prizes that are adult in nature, or prizes that consist of food items. While we may offer gift cards to restaurants or businesses where food is served, we will never directly provide, ship, or award any food products as a prize. We also do not offer alcoholic beverages of any kind, nor will we ship or award any item that contains or requires the consumption of alcohol.
Additionally, we do not offer prizes that are political or religious in nature, including items that promote, endorse, or oppose any political party, candidate, ideology, religious belief, or faith‑based organization.
We further prohibit medical devices, prescription medications, over‑the‑counter drugs, supplements, or any item that is marketed for medical treatment, diagnosis, or health modification. Likewise, tobacco products, vaping devices, e‑liquids, and any item containing nicotine will never be offered as prizes.
All prize selections are curated with safety, legality, neutrality, and broad member suitability in mind.
Winners are selected primarily through a random process assisted by AI. In certain cases, we may designate a specific winning position—such as awarding the prize to the first eligible entry received. Whenever a contest uses a designated position instead of full randomization, this exception will be clearly stated in that contest’s instructions.
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